"The tech from GREENS was actually here twice. The first time, he came the same day I called—within a couple of hours. He diagnosed the problem: it was a bad computer board on my 4-year-old Cabrio washer. He ordered the part and when he came back to install it discovered that it did not repair the machine. He called the parts warehouse and was able to negotiate with them to take the part back for a restocking fee only, saving me lots of money. He was professional and courteous with a difficult situation."